Customer experience transformationThe utility industry is going through an exciting transformation, bringing new challenges and opportunities. Some of the challenges that utilities face include: siloed data, out-dated systems, increased customer expectations, and escalated pressures to reduce cost-to-serve. In response, EnergySavvy is excited to release our fifth generation of products, which helps utilities respond to the customer era with solutions that improve customer engagement, support new revenue streams, modernize DSM program delivery, and reduce operational costs.

On top of that, we’re announcing $14 million in equity financing, enabling us to accelerate growth and develop breakthrough solutions for utilities. GXP Investments, the investment affiliate of Great Plains Energy and parent company of Kansas City Power & Light, is the lead investor for this round. Other investors include the Inherent Group and existing investors Prelude Ventures and EnerTech Capital.

Highlights of our new solutions include:

  • Customer Insights enables utilities to create a unique and personalized experience for all their customers, not just those already actively engaged. New products Next Best Action and Targeting put the right message in front of every customer in every interaction.
  • Customer Engagement now includes a new customer self-service online enrollment center, an upgraded online assessment with multi-program engagement, and a refreshed format for the direct mail assessment that boasts a response rate 10 times higher than industry average.
  • Customer Operations, has been expanded to continuously monitor trade-ally performance, optimize onsite inspections, predict program performance, and support evaluation and planning professionals.
  • Customer Cloud, which powers all EnergySavvy products, enables flexible and rapid integration with a myriad of systems and provides a holistic view of all customer data.

Recognizing that technology is only part of the answer, we’re also launching a Customer Experience Transformation (CXT) consulting practice, led by EnergySavvy Advisor Jim Madej, former Chief Customer Officer of National Grid. Customer Experience Transformation helps clients develop their roadmap, manage businesses cases and deliver new customer experience solutions.

It’s an exciting time to be working with utilities as we help transform their customer experience and operations. Check out our updated website for more information on our new products and services.