Customer Operations Archive

Customer Operations

Six Ways that Continuous Measurement Can Optimize Program Performance

Measurement is a critical part of managing a program, but today most...
Customer Operations

Part 3: Optimizing Your Whole Home Program

Instead of optimizing their programs, many program managers are spending precious time...
Customer Operations

Part 2: Managing Costs for Whole Home Program Success

Exhausting the budget for your Whole Home program can cause headaches or...
Customer Operations

M&V 2.0 is Growing––and the Industry is Taking Notice

In late 2015, the Northeast Energy Efficiency Partnerships (NEEP) released a groundbreaking...