Customer Operations Archive

Customer Operations

Enabling the Future of Energy Efficiency in New York

New York is in the midst of a major overhaul of the...
Customer Operations

Six Ways that Continuous Measurement Can Optimize Program Performance

Measurement is a critical part of managing a program, but today most...
Customer Operations

Part 3: Optimizing Your Whole Home Program

Instead of optimizing their programs, many program managers are spending precious time...
Customer Operations

Part 2: Managing Costs for Whole Home Program Success

Exhausting the budget for your Whole Home program can cause headaches or...